Give Olsek 30 days at home
The trial is designed to let you install the system, use it at home and decide whether it belongs in your routine. The 30-day period begins on the date your order is delivered, not the date it is purchased or dispatched.
How to start a return
- Email support@olsek.co within 30 days of delivery.
- Include your order number and the best number for the team to reach you. A short note about the return is helpful but not required.
- Wait for return and collection instructions before sending or moving the system.
A return is considered started when your request reaches us within the 30-day trial period.
What must be returned
Return the complete Olsek system: the cooling unit, Halo, adjustable mount, hose, power kit, connectors and any other supplied parts. The reservoir must be drained and the system should be clean, dry and ready for safe collection.
Reasonable home use during the trial is expected. Damage caused by misuse, incorrect power, unauthorised modification, avoidable water damage, missing parts or use outside the supplied instructions may affect the refund to the extent permitted by law.
Return collection
Olsek will arrange standard collection in the UAE after the return is approved. Keep the original packaging where possible; it is the safest way to return the system. We will provide packing and handover instructions before collection.
If a different pickup address, failed collection or unusual access creates an additional charge, we will explain it before another collection is arranged.
When the refund is issued
Once the returned system is received and checked, an approved refund is issued to the original payment method for the product amount paid. We will email you when the refund has been processed. Your bank or payment provider may take additional time to show the funds.
Faulty, damaged or incorrect orders
If your order arrives damaged, incomplete, incorrect or develops a fault, contact support@olsek.copromptly with your order number and photos or video where useful. We will assess the issue and arrange an appropriate repair, replacement, collection or refund.
Do not connect or continue using a system that appears electrically unsafe or seriously damaged.
Cancelling before delivery
Email us as soon as possible if you need to cancel. We will stop and refund an order that has not entered fulfilment where possible. If it has already dispatched, the return process may need to be completed after delivery.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer law.